You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made
Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under the 'change address' option which is available under the ‘My order’ section of App/Website/M-site.
Tap on “My Orders” section under the main menu of your App/Website/M-site and then select the item or order you want to cancel
If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive a refund into the source account within 7-10 days from the time of order cancellation. If payment was made by redeeming the PhonePe wallet balance then, the refund will be instant post order cancellation, which can be later transferred into your bank account, by contacting the PhonePe customer support team.